Frequently Asked Questions
How can I book a transfer with Meetswiss Transfers?
You can book directly through our website, by phone, or via WhatsApp. An immediate confirmation will be sent to you with all the transfer details.
When should I make my reservation?
We recommend booking at least 24 hours in advance, especially for long-distance journeys or during the high season.
Are the prices fixed?
Yes. Our prices are fixed and all-inclusive: tolls, parking, taxes, and flight monitoring. No additional charges will apply, even if your flight is delayed.
Can I request a quote before booking?
Yes. You can get an instant quote using our online booking form or by contacting us directly.
Where can I meet my driver at Geneva Airport?
Your driver will be waiting for you in the arrivals hall with a name sign. You’ll receive detailed instructions by message before your arrival.
What happens if my flight is delayed?
We track your flight in real time and adjust the pickup time accordingly, with no extra fees.
What if I can’t find my driver?
Simply contact our 24/7 customer service — we’ll guide you directly to your meeting point.
What amenities are available on board?
All our vehicles offer free Wi-Fi, air conditioning, bottled water, phone chargers, and comfortable seats. Child seats are available upon request.
Are pets allowed?
Yes, pets are welcome as long as you inform us in advance and provide an appropriate travel carrier.
Can I request an extra stop during the trip?
Yes, it’s possible to add an extra stop. Depending on the distance, a small additional fee may apply.
Do you provide baby or child seats?
Yes, upon request when booking. We offer seats suitable for all ages.
Do you have vehicles for passengers with reduced mobility?
Yes, some of our vehicles are equipped to accommodate passengers with reduced mobility. Please mention this when booking.
Do the drivers speak several languages?
Yes. Our drivers usually speak French, English, German, and Italian, depending on availability.
Can I modify my booking?
Yes, free of charge up to 24 hours before the scheduled pickup time. Just contact us by phone or WhatsApp.
How can I cancel a booking?
Cancellations are free up to 24 hours before departure. Beyond that time, cancellation fees may apply.
How can I request a refund?
If your cancellation qualifies, simply contact us with your booking number. The refund will be processed using the same payment method.
Which payment methods are accepted?
We accept credit cards (Visa, Mastercard, Amex), cash, bank transfers, and mobile payments (Apple Pay, Google Pay).
Is the payment secure?
Yes, all transactions are protected with SSL encryption to ensure your data security.
Can I pay directly to the driver?
Yes, you can pay your driver in cash or by card. Some long-distance transfers may require prepayment.
How much luggage can I bring?
You can bring several pieces of luggage at no extra cost. Please inform us in advance so we can assign the most suitable vehicle.
Do you provide transfers to ski resorts?
Yes. We serve all major ski resorts in the Swiss and French Alps, including Courchevel, Chamonix, Megève, Verbier, Zermatt, and more.
Do you organize transfers for companies or events?
Yes. We offer tailor-made solutions for corporate events, seminars, and VIP transfers.
How can I contact Meetswiss Transfers?
You can reach us 24/7 by phone, WhatsApp, or through our contact form.
Official website: www.meetswiss-transfers.com
